"I Have Nothing To Prove" Episode Four

About This Video

• Added : 46 days ago |
• Views : 4 |
• Favorites : 0 |
• Links : 0
• Category : People
• Provider : http://metacafe.com
• Description : Welcome to Honor Your Truth The “I...(more)t’s ALL True!” Series Episode Four “I have nothing to prove” I’m going to write a book about ketchup. What do we do with the ketchup? I have been exposed to so many “ketchup policies” in my restaurant career. In the restaurant I manage now, I have changed the “ketchup policy” several times for one reason or another. Recently, we went with a red plastic bottle, and therefore, unlike the glass bottle, you cannot see the ketchup inside. Believe it or not, this changes everything. I had to rewrite the whole policy. It is posted above the ketchup bag, plain and simple. However, it remains confusing, particularly in Door County where most of the staff come from other countries and don’t know what a straw is. They have taught me so much about so much. I listen well and I adapt to what I learn. The crux of the problem concerning the ketchup is that you cannot put new ketchup on top of old ketchup. The table runs low at some point during the day and it looks messy and gross, not very appetizing. We need to get the old ketchup out and the new ketchup in. So……what is considered too low? Is marrying ketchup ok? What the heck is “marrying” the ketchup? How do we know which ketchup has been “married” when all the bottles are now full? What to do with the old, but not bad ketchup only the bottle looked icky? How do we not make a complete mess? Anyone who has worked in a restaurant understands this…and my need to create a “ketchup policy”. The team must work together and maintain consistency by following the policy which has been proven to work. There are ways of doing things that have been found to work best. They become “policies”….not hard fast….but they are the rules nonetheless. It is a must especially when you have a short term, new staff every season. Without the rules, the guidance, it is bedlam, for real. This is not to say that if a new employee comes up with a new idea, I won’t listen. It’s kind of like when everyone is sitting at the kitchen table working on a puzzle and you’re trying to find that “one piece” and then your sister walks up, looks down, and grabs it….and gets the satisfaction of putting it in the spot. It’s sort of annoying, but then you do have the piece which was the goal after all. I am aware of this phenomenon so I always listen to suggestions and make changes. The current “coffee policy” is not mine.... (less)